A short note for our customers and partners: we recently identified a delivery issue with the contact form on our website. Some messages submitted through it may not have reached us as expected, and we want to be straightforward about it.

What Happened

For a period of time, messages sent through our contact form were not being delivered reliably to our inbox. We’re sorry if you tried to reach us and didn’t hear back — this was on us, not on you.

What We Changed

We’ve rebuilt the contact form on a more reliable footing. When you send us a message now, you’ll receive a confirmation email almost immediately with a case number, so you’ll know with certainty that your note reached us. Replying to that confirmation will continue the same conversation, even when we’re traveling.

We also took the opportunity to harden the form against spam, so we can spend more time answering real questions and less time wading through automated noise.

If You Wrote To Us Recently

If you sent us a message in the last few weeks and didn’t get a reply, we’d love to hear from you again. Please Contact Us — or, if you’d rather, just email contact@debyltech.com directly. Either way, your message will reach us.

Thank you for your patience, and for sticking with us. We genuinely appreciate it.